Localização: Cajamar – SP
DESCRIPTIONAt Amazon, we’re working to be the most customer-centric company on earth. Operations is at the heart of what we do, delivering hundreds of thousands of items each day and fulfilling customer orders from all over the world.As a Centralized Flow Manager, you will have the opportunity to manage and develop a team who are tasked with the most analytical and impactful function of running Outbound Flow for Fulfillment Centers across Amazon. We seek a strong leader who can prioritize well, communicate clearly, and has a consistent track record of delivery. You must have the experience and capability to create and present documentation for senior leadership of multiple Fulfillment Centers and align your roadmap with Amazon’s objectives. A key to influencing shareholders is to have the ability to solve complex, technical problems with simple, innovative and practical solutions. Excellent written and verbal communication skills are essential. Experience will include working with data to understand defect mechanisms and creating solutions that eliminate these defects. Successful candidates will be comfortable leading teams with advanced analytical, mathematical, and quantitative capabilities.Key job responsibilities
- High dependability – able to manage a business that can operate 24/7 (including holidays) and commit the time required to get the job done;
- Manage a team of Flow Leads as direct reports, with responsibility of a large department within a time-critical and fast paced environment;
- Stakeholder management;
- Conduct daily analysis of quality and speed indicators, developing strategic action plans to mitigate risks;
- Drive operational excellence through benchmarking and best practice implementation;
- Ability to grasp the operational concepts of Flow settings;
- Excellent communication skills (written and verbal);
- Leverage ideas from Central Flow Leads to source and nurture creative improvement plans for the Central Flow and Fulfillment Operations and take proactive steps to ensure that best practices are being shared across all Fulfillment Centers;
- Understand and teach detailed flow concepts related to flow operations in Amazon’s fulfillment centers;
- Ability to advise and teach the basic flow standards to the new managers through communications and advise them on standard flow settings thus speeding the learning curves of new managers.
About the team
The Brazil Central Flow (BRCF) team plays a crucial role in optimizing workflow across fulfillment centers (FCs) through centralized and standardized execution planning, while still addressing the unique needs of individual FCs. Their primary focus is on enhancing FC execution performance, quality, and speed, while overseeing risk mitigation strategies and leveraging BIE reports for data-driven decision-making. By striking a balance between standardization and flexibility, they work tirelessly to exceed customer expectations and achieve optimal results across the entire fulfillment network.BASIC QUALIFICATIONS– Employee and performance management experience
– Bachelor’s degree or equivalent
– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
– Demonstrated experience in data analysis and problem-solving
– Advanced and English and Portuguese
– level
– Knowledge of Excel (Pivot Tables, VLookUps) at an advanced levelPREFERRED QUALIFICATIONS– Bachelor’s Degree in Engineering, Operations, or a related field.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Empresa: Amazon
